We're here to help

SMUD is providing you new information on your electricity use through the Home Energy Reports program. It's part of our ongoing efforts to help our customers save energy and money.

Contact us

Email:
customerservices@smud.org
Phone:
1-888-742-SMUD (7683)

Frequently asked questions

About the neighbor comparison

Who are my neighbors?

Your energy use is being compared to the usage patterns of a group of about 100 neighbors whose homes are close to yours and similar in size.

How did you choose the homes used in my neighbor comparisons?

We've chosen specific homes that are nearby and have characteristics similar to yours, such as home size and heating source. Importantly, we only include homes that appear to be occupied at the time of the comparison.

What if there are good reasons that my household uses more energy than my neighbors?

Good Question. There are factors we don't take into account, such as the number of occupants in the home and extra features like hot tubs and swimming pools. We are working to offer the ability for you to provide that additional information, which we will then use to refine your neighborhood comparison. Our current reports compare 100 similar, nearby, occupied homes. That 100-home average offers a good representation of typical usage.

I have special circumstances, like energy-intensive medical equipment, that make it hard to lower my energy use. So how can these reports help me?

That's understandable. Circumstances do vary. We provide a wide range of ideas for reducing energy use. Discover which tips are best for you. You may be surprised at the savings you can achieve.

How can my efficient neighbors manage to use so much less energy than me?

Energy efficient households can take different steps to reduce electricity use, like using a programmable thermostat, taking shorter showers and running full loads in the dishwasher, clothes washer and dryer. Our report suggests steps you can take to help make your home more efficient.

How do you determine the size of my home and how do I update it?

Our Home Energy Report uses the square footage reported in public documents, such as city records. If the square footage shown on your report is incorrect, you can log in to My Account at smud.org to change it.

About the program

What is the purpose of the program?

SMUD's Home Energy Reports give you information about your energy use so you can make informed choices and save money. We welcome your feedback. Please send us your comments or suggestions for improvement

Why was I selected to be a part of the program?

We want to help you save energy and lower your bill. Being better informed helps you to meet this goal.

What is in the report?

Each report provides you the following:

  • Information on your home's energy use: See how your home's energy use compares to the energy use of similar nearby homes.
  • Progress tracking: See how your home's energy use changes over time and across seasons.
  • Ways to save: Each report offers ways to save energy, plus information on rebates, incentives and special programs.

Where can I learn more?

View all of our tips on the Ideas and Advice page

Can I get my report by e-mail?

Yes. Simply log in to My Account at smud.org and select your preference under Report Settings.

Can I opt out of this program?

Yes. If you would like to opt out, go to My Account at smud.org or call 888-742-7683.
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